conference call

Why and How to Mute Phones on a Conference Call

Conference calls can be a hassle, especially when there are several participants.

On top of tackling technology, you have to manage the call properly so you can conduct the meeting efficiently. However, this doesn’t always go so smoothly. With participants in multiple locations on different devices, it can be a challenge for everyone to follow proper conference call protocols.

As a result, sentences are disrupted, calls are dropped, and background noise distracts everyone on the call. To effectively conduct a call, encourage all participants to mute their phones. Or, the meeting host can opt to use the “Mute All” feature.

There are several instances when muting conference call lines is beneficial, from large company meetings to single presenter calls. Muting phones during these situations provides conference call advantages such as:

1. Clear Communication

“Can you repeat that?”

“Sorry, I missed that. Can you go back?”

There is nothing more frustrating than having to repeat yourself on a conference call because the noise from another line was louder than your words. Muting phones on a conference call allows for clear communication for all involved.

2. Productive and Efficient Meetings

No one enjoys sitting on a conference call for longer than necessary. By muting phones and eliminating the possibility of any outside disruptions, companies can conduct productive and efficient meetings via a conference call.

3. Ensures Proper Meeting Flow

Have you ever been part of a conference call where the conversation takes an entirely different direction than intended? Meeting organizers can avoid these side conversations and derailments by either asking all participants to mute their phones or using the “Mute All” feature.

By doing so, everyone on the call enjoys a proper meeting flow with little to no outside disruptions.

4. Allows One Speaker to Address All Participants

Company-wide calls and presentations require one individual to speak for a duration of time. By not muting other phones or lines, you run the risk of multiple interruptions.

Instead, mute all other lines and take questions, comments, and concerns at the end of the meeting.

How to Mute Phones on a Conference Call

In a recent PGi LinkedIn poll, 65% of people selected the mute button when asked, “What’s the conferencing feature you can’t live without?”

The easiest way to mute phones during a conference call is to ask all participants to mute their own lines when joining the call. With simple meeting controls, GlobalMeet Collaboration users can easily mute their mic by clicking on the microphone button in the meeting controls. The button turns red to indicate your audio is muted.

However, there will always be one or two stragglers who either forget to do so or have technical difficulties. If background noise is affecting your conference call, a host can mute a single guest or all guest participants.

  • To mute a guest, click on the guest’s name in the guest list, and then click Mute. An icon will appear next to the guest’s name in the meeting panel to show the guest is muted.
  • To mute all participants in the meeting, select Mute all guests above the guest list on the left-hand side of the meeting room. All attendees’ lines in the meeting will be muted.
Of course, to use this feature, your conference call platform has to offer it! Upgrade your companies conferencing software with PGi.

About Kelly Strain

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